Terms of service

1. Scope

These terms govern all services provided by Velora Studios LLC ("Velora Studios", "we") to its clients: website design and development, online store setup, brand identity design, website care plans and advertising campaign management. A signed quote and these terms form the contract.

2. Quotes

Every project is preceded by a written quote describing the scope, deliverables, timeline and price in US dollars or euros. Quotes are valid for 30 days. Work outside the agreed scope is quoted separately before it starts.

3. Prices and payment

Fixed-price projects are invoiced 50% on signature and 50% before go-live. Monthly services (care plans, ads management) are invoiced monthly in advance. Invoices are payable within 7 days by bank transfer or card. Third-party costs (domain names, hosting plans, Shopify or other platform subscriptions, paid themes or apps, advertising budgets) are paid by the client directly to the provider and are not included in our fees.

4. Client obligations

The client supplies text, images, product data and access needed for the project, and guarantees it holds the rights to them. Delays in supplying content extend the timeline accordingly.

5. Revisions and acceptance

Each project includes two rounds of revisions. A deliverable is considered accepted when the client approves it in writing or puts it online, or 10 days after delivery without reasoned objection.

6. Ownership

Upon full payment, the client owns the delivered website, design files and brand assets. We may show the work in our portfolio unless the client objects in writing. Third-party software, fonts and plugins remain subject to their own licences.

7. Monthly services

Care plans and ads management have no minimum term and can be cancelled by email at any time, effective at the end of the current paid month. Advertising results depend on many factors outside our control and are not guaranteed.

8. Cancellation and refunds

If the client cancels a project, the deposit covers work performed and is not refundable once work has started. If we cancel, any amount paid for work not delivered is refunded.

9. Liability

Our total liability under a project is limited to the amounts paid by the client for that project. We are not liable for indirect losses, loss of revenue, or failures of third-party platforms and hosting providers.

10. Excluded activities

We do not provide native mobile applications, financial, legal, tax or investment services, or printing and physical installation.

11. Governing law

These terms are governed by the laws of the State of New Mexico, United States. The parties will seek an amicable solution before any legal action.

12. Contact

Questions about these terms: contact@velorastudiosllc.com.